Voortbouwend op een sterke erfenis van bijna 150 jaar, geven wij de toon aan om het leven elke dag opnieuw te verbeelden en te verbeteren. Vandaag en voor toekomstige generaties. Via onze innovatieve en duurzame merken en technologieën en via onze teams over de hele wereld. Henkel bekleedt leidende posities in zowel industriële als consumentenactiviteiten: Ons portfolio omvat bekende haarverzorgingsproducten, wasmiddelen, wasverzachters en kleefstoffen, dichtingsmiddelen en functionele coatings.
Customer Service Experience Specialist (m/f) - copy
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About this Position
At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
What you´ll do
- Accountable for customer facing activities/customer experience, acting as SPOC for customer, adopting customer centric mindset
- Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
- Contribute to the understanding of customer segments, needs and expectations by providing feedback on customer interactions Build customer relationship by supporting enquiries
- Collect feedback & identify opportunities to drive CSAT, including regular visits
- Enter relevant data in the CRM system to create call plan & ensure quality data for business development activities, schedule follow-ups
- Provide quality service to customers while identifying opportunities to secure new business or support retention via customer interaction
- Collaborate closely with internal partners (CSX, CoE, GBS+, SC), judging and aligning priorities to meet customer needs vs. SC capabilities
- Support the implementation of organizational changes, processes, projects, pilots and regional best practices
- Contribute to reviewing operations in own area of work & generate ideas to assist in identifying continuous improvement for operation efficiencies&CX
- Prioritize own workflow, ensure work is completed with productivity, quality & timeliness, use KPI's and reports to monitor own performance
- Utilize customer service systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to improvement Plan own activities on daily/weekly/monthly basis to ensure business continuity, enhance efficiencies & improve customer satisfaction
What makes you a good fit
- Min. Bachelor degree, min.3 years experience in Customer Service Department
- Excellent verbal and written communication skills in English and Polish
- Excellent MS Excel skills Knowledge of ERP : SAP & Service Cloud, EDI Personal / soft / cross-functional
- Excellent communication and interpersonal skills
- Customer-centered mindset
- Strong problem-solving and multitasking abilities
- Team work attitude: focus on collaboration and support, sharing knowledge and workload
- Self-starter approach - capable to manage workload without or with minor supervision
- Ability to work under pressure in a fast-paced and high-volume work environment.
Some perks of joining Henkel
- Employment based on employment contract in a hybrid mode.
- Flexible starting hours.
- Salary with bonus depending on your performance and thirteenth salary.
- Private medical care, life insurance and Multisport sports card.
- Additional social benefits twice a year (for Chemist's Day and Santa Claus).
- Quarterly packages with products from our brands (including Syoss, Bref, Persil, Silan, Fa, Schwarzkopf, Pattex) and the opportunity to preferentially purchase company products.
- EAP Employee Support Program: psychological support and legal and financial advice.
- Programs: Volunteer and Employee Referral Programs.
- Complete onboarding with Buddy: support in the first steps in our company.
- Development and training programs: access to many workshops and courses and the opportunity to participate in international projects.
- Employee initiatives: Henkel TV, internal competitions, well being programs.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: req80440
Job Locations: Poland, Mazowieckie, Warsaw
Contact information for application-related questions: hrpoland@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
Over Henkel
FAQ
Ik ben geïnteresseerd in meerdere functies. Kan ik voor meerdere functies tegelijk solliciteren?
Ja, het volstaat om uw onlineprofiel in te vullen. Daarna kunt u voor meerdere functies solliciteren.
De vacature is in het Engels opgesteld. Moet ik in het Engels solliciteren?
Ja, graag. Henkel is een internationale onderneming en u zult dus met collega's uit de hele wereld samenwerken. Binnen onze onderneming is Engels onze voertaal. In het algemeen is het aanbevolen te solliciteren in de taal van de vacature.
Word ik tijdens het proces geïnformeerd over de status van mijn sollicitatie?
Elke in te vullen functie is uniek, en het is zowel voor u als voor ons belangrijk om het proces tot een goed einde te brengen. Wij willen er zeker van zijn dat zowel de kandidaat als de organisatie een goede match zijn. Wij zullen gedurende het volledige proces feedback geven aan de kandidaten.
Kunnen werknemers bewegen tussen verschillende sectoren en/of verschillende landen?
Ja, sterker nog, binnen Henkel verwachten we van ons talent dat ze flexibel en mobiel zijn. Dit draagt bij tot het grote wereldwijde succes van onze onderneming.
Onze "Triple two"-filosofie draagt bij aan deze verwachting: u kunt ervaring opdoen in tenminste twee functies, twee verschillende landen en twee activiteitensectoren. Wij passen deze filosofie toe omdat wij denken dat uw persoonlijke ontwikkeling baat heeft bij verschillende functies in verschillende domeinen en verschillende afdelingen, waardoor u ook een beter begrip zult hebben van Henkel als wereldwijde onderneming.
Hier vindt u meer informatie over onze opleidingsprogramma's.
Met wie moet ik contact opnemen als ik vragen heb over mijn sollicitatie?
Het recruitmentteam beantwoordt alle vragen aangaande uw sollicitatie. Neem hier contact op met het team.