PHL, Makati, Global Business Solutions+

Senior Community Management Specialist (Salonory)

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Responds to customer contacts on Salonory.com via phone, email, and or social media (e.g. General inquiries, Loyalty Programs, Cosmetology License validation, etc.)
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Builds 1:1 relationship with community via authentic communication and engagement on Social Media and eCommerce platforms by liking, commenting, quickly answering questions, direct messages, etc.
  • Proactively engages in further conversation and gets to know followers and turns them into brand advocates
  • Drives excellent customer / consumer experience


  • Bachelor’s Degree in Marketing, Advertising, Public Relations or related field
  • Minimum of three (3) years' related experience in contact center/BPO set up or in an online community engagement managing social media platforms interactions
  • Experience working on key social media platforms such as Facebook, Instagram, Pinterest and social media management/publishing tools like Sprinklr is highly preferred; Knowledge in Microsoft Office (Word, PowerPoint, and Excel), has technical background (basic automation in Excel)
  • Excellent verbal and written English communication skills and can adapt to brand tonalities; Team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational frameworks
  • Experience and amenable to work in a night shift schedule (9:00 PM to 6:00 AM)

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23044274
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitmentph@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Health Insurance
Health Insurance Life Insurance
Life Insurance Accident & Travel insurance
Accident & Travel insurance Retirement / Pension plans
Retirement / Pension plans Vacation / Paid time-off
Vacation / Paid time-off Paternity, Maternity and Emergency Leave
Paternity, Maternity and Emergency Leave Performance bonus / Incentives
Performance bonus / Incentives Smart work / Flexible working arrangement
Smart work / Flexible working arrangement Well-being programs